FAQs
Everything you need to know about our services, pricing, and policies.
General Questions
What areas do you serve?
We proudly serve Montgomery County, MD and surrounding areas, providing high-quality residential and commercial cleaning services.
Do I need to be home during the cleaning?
No, it’s entirely up to you! Many of our clients provide us with access details. If you’re not home, you can leave instructions for our team.
Are your cleaners background-checked?
Yes! All of our cleaners go through a strict background check and are fully trained professionals.
Do you bring your own cleaning supplies?
Yes, we bring high-quality cleaning supplies and equipment. If you have specific preferences, let us know in advance.
Services & Cleaning Details
What’s included in a standard cleaning?
A standard cleaning is great for routine maintenance and includes:
- Dusting & wiping surfaces
- Vacuuming & mopping floors
- Kitchen cleaning (outside appliances, counters, sink)
- Bathroom cleaning (toilets, sinks, showers)
- Trash removal
What’s included in a deep cleaning?
A deep cleaning covers everything in a standard cleaning PLUS:
- Baseboards, doors, and trim wiped down
- Inside kitchen cabinets & drawers (upon request)
- Scrubbing bathroom tiles & grout
- Ceiling fans, vents, and light fixtures dusted
- Windowsills & blinds wiped
What’s included in a move-in/move-out cleaning?
A move-in/move-out cleaning ensures the space is spotless for the next occupant. It includes:
- Everything in a deep cleaning
- Inside oven, fridge, cabinets, and drawers
- Detailed floor scrubbing
- Removal of cobwebs and built-up dirt
Do you offer post-construction cleaning?
Yes! Our post-construction cleaning includes:
- Removal of dust, debris, and residue
- Cleaning inside & outside cabinets, drawers, and appliances
- Wiping down walls, doors, and trims
- Cleaning light fixtures, vents, and hard-to-reach areas
- Cleaning light fixtures, vents, and hard-to-reach areas
Do you offer eco-friendly or green cleaning?
Yes, eco-friendly cleaning is available at an additional cost. If you prefer non-toxic, green cleaning products, please let us know at the time of booking
Pricing & Payment
How do you determine pricing?
Our prices are based on:
- Size of the home or office
- Level of cleaning required (standard, deep, post-construction, etc.)
- Frequency of service (one-time, weekly, bi-weekly)
💰 Instant Quotes Available! Get your custom quote online in seconds.
Do you offer discounts for recurring cleanings?
Yes! Save money with our recurring services:
- Weekly Cleaning – 10% OFF
- Bi-Weekly Cleaning – 5% OFF
Do you charge extra for excessive dirt, pet hair, or stains?
For extremely dirty spaces requiring extra work, an additional fee may apply. We will always notify you beforehand if extra charges apply.
What forms of payment do you accept?
We accept:
- Credit/Debit Cards
- Bank Transfers
- Secure Online Payments
Note: Payments are processed before service begins to secure your booking.
Scheduling & Policies
How do I book a cleaning?
You can book easily through:
- Our website’s instant quote tool
- Calling or texting (240) 240-6071
- Emailing us at info@sparkspaceclean.com
What is your cancellation policy?
- Cancel or reschedule at least 24 hours in advance – No penalty.
- Same-day cancellations – May incur a $50 fee due to last-minute scheduling changes.
Can I request a specific cleaner?
Yes! If you love working with a specific cleaner, we’ll do our best to accommodate your request.
What if I’m not satisfied with my cleaning?
We offer a 100% Satisfaction Guarantee. If something isn’t right, let us know within 24 hours, and we’ll come back and fix it for free!
Special Requests & Customizations
Can I add extra tasks to my cleaning?
Absolutely! Additional services include:
- Inside fridge/oven cleaning
- Inside fridge/oven cleaning
- Dishwashing
- Inside windows
- Organization services
Simply let us know at the time of booking, and we’ll customize your service.
Business & Office Cleaning
Do you offer office cleaning services?
Yes! We provide custom office cleaning for businesses of all sizes. Contact us for a personalized quote.
Do you offer after-hours cleaning for offices?
Yes, we can clean before or after business hours to fit your schedule.
How do you ensure security in office cleanings?
- Our cleaners undergo background checks
- We follow strict security procedures
- We accommodate key access & alarm codes as needed
Contact Us
Still have questions? We’re happy to help!
📲 Call or Text: (240) 240-6071
📧 Email: info@sparkspaceclean.com
🔹 Get in touch!
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